Most of us look forward to the end of our work days. But at this time of the year—when temperatures drop and viral illnesses among infants and children increase—the director of the Johns Hopkins Children’s Center dreads the five o’clock hour.

Just about that time every day, George Dover finds himself in the waiting area of the Center’s emergency room, apologizing to anxious parents whose sick children have not yet been admitted. He has to tell them the truth. Every bed has already been filled.

“We’ve got the best doctors in the world and wonderful nurses and support staff—but there’s just not enough room,” Dover states bluntly. “We must elevate the quality of our physical environment to meet the quality of the medical experience at Hopkins.”

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